Terms of Trade

Yarrabee Stone Showroom
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1. Definitions


1.1  “Australian Consumer Law” means the Australian Consumer Law in Schedule 2 to the CCA.

1.2  “CCA” means the Competition and Consumer Act 2010.

1.3  "Company” means Yarrabee & Castlemaine Stone Pty Ltd (ABN 87 610 655 911) trading as Yarrabee & Castlemaine Stone Solutions, its successors and assigns or any person acting on behalf of the company.

1.4  “Customer” means the person/s buying the Goods as specified in any invoice, document or order, and if there is more than one Customer is a reference to each Customer jointly and severally.

1.5  “Delivery” has the meaning given in clause 8.1.

1.6  “Goods” means all Goods or Services supplied by the Company to the Customer at the Customer's request from time to time (where the context so permits the terms ‘Goods’ or ‘Services’ shall be interchangeable for the other).

1.7  “Price” means the price payable for the Goods as agreed between the Company and the Customer in accordance with clause 4. 

2. Acceptance


2.1 The Customer is taken to have exclusively accepted, and is immediately bound by, these terms and conditions if the Customer places an order for or accepts Delivery of the Goods.

2.1 These terms and conditions may only be amended with the Company’s consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between the Customer and the Company.

3. Change in Control


3.1 The Customer shall give the Company not less than fourteen (14) days prior written notice of any proposed change of ownership or control of the Customer and/or any other change in the Customer’s details (including changes in the Customer’s name, address, contact phone or fax number/s, or business practice). The Customer shall be liable for any loss incurred by the Company as a result of the Customer’s failure to comply with this clause.

4. Orders


4.1  The Customer may order Goods from the Company in person at our Showroom, by telephone, by email, or as set out on the Site (Order). Any Order placed by you is an offer to purchase the Goods for the price notified (including the delivery and other applicable charges and taxes) at the time you place your order.

4.2  The Company may, at the Company’s absolute discretion, can accept or reject an Order. The Company will endeavour to notify the Customer of rejection at the time of the Order or within a reasonable time thereafter.

4.3  Each Order the Company accepts results in a separate binding agreement between the Customer and the Company for the supply of Goods in accordance with these Terms and Conditions.

4.4  It is the Customer’s responsibility to check the Order details and confirm the accuracy of all aspects of the Order, including the description of the Goods, set out in the Order, the pricing, and your contact details.

4.5  If a Customer cancels an order after the Company has accepted the Order, the Customer will be liable for any costs the Company have incurred, or that the Company cannot recover, as a result of that cancellation. In addition, if the Goods are products not stock and are ordered from the Company’s suppliers on your behalf or if they are custom-sized Goods, your Order cannot be cancelled, and the Customer must pay full price for the Goods as a debt due and payable.  In certain circumstances, at the Company’s discretion, the Company may permit the Customer to cancel the Order however any deposit paid will not be refunded.

5. Samples


5.1  At our discretion, we may provide samples of certain Goods.

5.2  No two pieces of stone will be the same. Subject to your rights under the Australian Consumer Law, we accept no responsibility in respect of any minor variations between Samples and the actual Goods provided.

5.3  Samples of some products may be available for purchase through the Company's website.  Yarrabee commences orders immediately once the order has been placed. Please choose carefully as refunds cannot be given on samples ordered after the order has been placed.

5.4  If for some reason the stone samples in your order are incorrect or faulty, Yarrabee will arrange return shipping and replacement of the affected stone samples. Please document any damage or issues with photos (ideally still in original packaging) to help identify the cause so we can continue to make our service better in the future.

5.5  All samples can be exchanged within 30 days of delivery. Return shipping to Yarrabee showroom in Oakleigh East, VIC is to be arranged and paid for by the customer.

5.6  To be eligible for an exchange you must be a full paying customer. If you did not purchase the tiles, you are not eligible for an exchange. A receipt or proof of purchase is also required. All returns for exchange must be for the entire quantity of tiles from the initial order. Partial returns, spares and leftover tiles will not be accepted for return or exchange.

5.7  In purchasing a sample, you agree to accept delivery of the product. If you are not able to accept delivery you must advise Yarrabee before a delivery is attempted. We will make reasonable attempts to contact you before delivery to ensure you are able to accept the product. Any additional fees or charges as a result of failed delivery attempts made by couriers will be passed on to the purchaser at full price.

5.8  All deliveries are to the curbside only at the specified address (excluding PO Boxes). Suitability of curbside drop-off location and associated permission to use that area are the responsibility of the purchaser. Once samples are delivered to the curbside, they become the sole responsibility of the purchaser. For smaller orders, it is at the discretion of the courier should they choose to deliver beyond the curbside ie to a residential address doorstep or similar.

6. Prices & Payments


6.1  At the Company’s sole discretion, the Price shall be either:
6.1.1  as indicated on any invoice provided by the Company to the Customer; or
6.1.2  the Price as at the date of Delivery of the Goods according to the Company’s current price list; or
6.1.3  the Company’s quoted price (subject to clause 6.2) which will be valid for the period stated in the quotation or otherwise for a period of thirty (30) days.

6.2  The Company reserves the right to change the Price in the event of a variation to the Company’s quotation. Any variation from the plan of scheduled Services or specifications (including in the event that the cost of overseas transactions increases as a consequence of variations in foreign currency rates of exchange and/or international freight and insurance charges or as a result of increases to the Company in the cost of the Goods) will be detailed in writing and charged for on the basis of the Company’s quotation and will be shown as variations on the invoice.  Payment for all variations must be made in full at their time of completion.

6.3  At the Company’s sole discretion a non-refundable deposit may be required.

6.4  Time for payment for the Goods being of the essence, the Price will be payable by the Customer on the date/s determined by the Company, which may be:

6.4.1  on Delivery of the Goods;
6.4.2  before Delivery of the Goods;
6.4.3  thirty (30) days following the date of the invoice;
6.4.4  the date specified on any invoice or other form as being the date for payment; or
6.4.5  failing any notice to the contrary, the date which is seven (7) days following the date of any invoice given to the Customer by the Company.

6.5  Payment may be made by cheque, bank cheque, electronic/on-line banking, credit card or by any other method agreed between the Customer and the Company.Credit card payment may incur additional surcharges of up to two and a half percent (2.5%) of the Price.

6.6  Unless otherwise stated the Price does not include GST. In addition to the Price the Customer must pay to the Company an amount equal to any GST the Company must pay for any supply by the Company under this or any other agreement for the sale of the Goods. The Customer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition the Customer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.

7. Availability

7.1  All Goods and Orders are subject to availability.

8. Delivery of Goods


8.1 Delivery (“Delivery”) of the Goods is taken to occur at the time that:
8.1.1  the Customer or the Customer’s nominated carrier takes possession of the Goods at the Company’s address; or
8.1.2  the Company (or the Company’s nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.

8.2  At the Company’s sole discretion, the cost of Delivery is either included in the Price or is in addition to the Price.

8.3  The Customer must take Delivery by receipt or collection of the Goods whenever they are tendered for Delivery. In the event that the Customer is unable to take Delivery of the Goods as arranged then the Company shall be entitled to charge a reasonable fee for redelivery and/or storage.

8.4  The Company may Deliver the Goods in separate installments. Each separate installment shall be invoiced and paid in accordance with the provisions in these terms and conditions.

8.5  Any time or date given by the Company to the Customer is an estimate only. The Customer must still accept Delivery of the Goods even if late and the Company will not be liable for any loss or damage incurred by the Customer as a result of the Delivery being late.

9. Risk and Insurance


9.1  Risk of damage to or loss of the Goods passes to the Customer on Delivery and the Customer must insure the Goods on or before Delivery.

9.2  If any of the Goods are damaged or destroyed following Delivery but prior to ownership passing to the Customer, the Company is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by the Company is sufficient evidence of the Company’s rights to receive the insurance proceeds without the need for any person dealing with the Company to make further enquiries.

9.3  If the Customer requests the Company leave Goods outside the Company’s premises for collection or to deliver the Goods to an unattended location then such Goods shall be left at the Customer’s sole risk.

9.4  Whilst the Company will take all due care to avoid contamination of the finished surface, the Company accepts no responsibility for contamination by natural contaminates such as dust or hair which may be present at the worksiteRisk of damage to or loss of the Goods passes to the Client on Delivery and the Client is responsible for adequate security of the Goods.

10. Natural Variations in Goods


10.1  Timber and/or stone are natural products and as such colour, shade tone, markings, and veining may vary from samples provided.
10.2  The Customer acknowledges that Goods supplied may:
10.2.1  exhibit variations in shade, colour, texture, surface, finish, markings and may contain natural fissures, occlusions, lines, indentations and may fade or change colour over time;
10.2.2  expand, contract or distort as a result of exposure to heat, cold, weather;
10.2.3  mark or stain if exposed to certain substances; and
10.2.4  be damaged or disfigured by impact or scratching.

10.3  Before or when the Customer places an order for Goods, the Company may provide (including by making them available on the Company’s website) the Customer with a product specification sheet (Specification) and/or technical product data sheet (Data Sheet) outlining technical details in relation to that type of Goods. The Customer acknowledges and agrees that technical details in Specifications and Data Sheets are indicative only and relate only to Goods of such size and dimensions specified in the relevant Specification or Data Sheet and to the specific sample of Goods tested. Due to natural variations, the technical details of the particular Goods ordered by the Customer may differ from those outlined in the Specification and/or Data Sheet.

10.4  The Customer acknowledges and agrees that all information, Specifications, Data Sheets and samples provided by the Company in relation to the Goods are approximations only and, subject to any guarantees under the Australian Consumer Law, small deviations or slight variations from them which do not substantially affect the Customer’s use of the Goods will not entitle the Customer to reject the Goods or to make any claim in respect of them

11. Installation, Use and Purpose of Goods


11.1  The Company publishes information about the Goods on its website, including downloadable installation tips and guides in relation to the Goods and information in relation to the recommended use, purpose and application of the Goods (Guides).

11.2  All installation tips provided by the Company in any medium of correspondence including verbal, written (including email) and downloadable document are guides only and do not replace the services of professional builders, contractors and/or consultants. Any statements or representations about the use, purpose or application of the Goods are of a general nature only and do not take into account individual circumstances.

11.3  The Customer is solely responsible for the installation and use of the Goods. The Company will not be liable in relation to any installation or use of the Goods by the Customer or third party which does not comply with the relevant installation Guidelines or is otherwise not in accordance with industry practice or applicable industry standards (if any).

11.4  The Company may from time to time provide the Customer with additional information in relation to the use, purpose or application of the Goods (Additional Information). Additional Information is based on the facts disclosed to the Company at the time the information is provided to the Customer. If any relevant facts have not been disclosed to the Company, or if circumstances change, the Additional Information may not be accurate. To the extent permitted by law, the Company will not be liable in relation to any use of the Goods by the Customer or third party which:
11.4.1  is not in accordance with the Additional Information; or
11.4.2  is in accordance with Additional Information provided by the Company at a time when the Company was not in possession of all relevant facts pertaining to the Customer’s circumstances or where those circumstances have changed without the Company’s knowledgefrom them which do not substantially affect the Customer’s use of the Goods will not entitle the Customer to reject the Goods or to make any claim in respect of them

12. Title


12.1  The Company and the Customer agree that ownership of the Goods shall not pass until:
12.1.1  the Customer has paid the Company all amounts owing to the Company; and
12.1.2  the Customer has met all of its other obligations to the Company.

12.2  Receipt by the Company of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised.

12.3  It is further agreed that:
12.3.1  until ownership of the Goods passes to the Customer in accordance with clause 9.1, the Customer is only a bailee of the Goods and must return the Goods to the Company on request;
12.3.2  the Customer holds the benefit of the Customer’s insurance of the Goods on trust for the Company and must pay to the Company the proceeds of any insurance in the event of the Goods being lost, damaged or destroyed;
12.3.3  the Customer must not sell, dispose, or otherwise part with possession of the Goods other than in the ordinary course of business and for market value. If the Customer sells, disposes or parts with possession of the Goods then the Customer must hold the proceeds of any such act on trust for the Company and must pay or deliver the proceeds to the Company on demand;
12.3.4  the Customer should not convert or process the Goods or intermix them with other goods but if the Customer does so then the Customer holds the resulting product on trust for the benefit of the Company and must sell, dispose of or return the resulting product to the Company as it so directs;
12.3.5  the Customer irrevocably authorises the Company to enter any premises where the Company believes the Goods are kept and recover possession of the Goods;
12.3.6  the Company may recover possession of any Goods in transit whether or not Delivery has occurred;
12.3.7  the Customer shall not charge or grant an encumbrance over the Goods nor grant nor otherwise give away any interest in the Goods while they remain the property of the Company; and
12.3.8  the Company may commence proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods has not passed to the Customer

13. Personal Property Securities Act 2009 (“PPSA”)


13.1  In this clause, financing statement, financing change statement, security agreement, and security interest have the meanings given to those terms by the PPSA.

13.2  Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the PPSA and creates a security interest in all Goods that have previously been supplied and that will be supplied in the future by the Company to the Customer.

13.3  The Customer undertakes to:
13.3.1  promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which the Company may reasonably require to;  register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;  register any other document required to be registered by the PPSA; or  correct a defect in a statement referred to in clause or;
13.3.2  indemnify, and upon demand reimburse, the Company for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any Goods charged thereby;
13.3.3  not register a financing change statement in respect of a security interest without the prior written consent of the Company;
13.3.4  not register, or permit to be registered, a financing statement or a financing change statement in relation to the Goods in favour of a third party without the prior written consent of the Company; and
13.3.5  immediately advise the Company of any material change in its business practices of selling the Goods which would result in a change in the nature of proceeds derived from such sales.

13.4  The Company and the Customer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.

13.5  The Customer waives its rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.

13.6  The Customer waives its rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.

13.7  Unless otherwise agreed to in writing by the Company, the Customer waives its right to receive a verification statement in accordance with section 157 of the PPSA.

13.8  The Customer must unconditionally ratify any actions taken by the Company under clauses 13.3 to 13.5.

13.9  Subject to any express provisions to the contrary nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions the PPSA

14. Security and Charge


14.1 In consideration of the Company agreeing to supply the Goods, the Customer charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to secure the performance by the Customer of its obligations under these terms and conditions (including the payment of any money).

14.2  The Customer indemnifies the Company from and against all the Company’s costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising the Company’s rights under this clause.

14.3  The Customer irrevocably appoints the Company and each director of the Company as the Customer’s true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 14 including signing any document on the Customer’s behalf

15. Defects and Returns


15.1  The Customer must inspect the Goods on Delivery and must within seven (7) days of Delivery notify the Company in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Customer must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the Customer must allow the Company to inspect the Goods.

15.2  If the Customer fails to advise the Company in writing of any matter referred to in clause 15.1 within seven (7) days of Delivery, the Customer is deemed to have accepted the Goods and to have accepted that the Goods are not faulty and accord with the Customer’s order. Nothing in this clause affects the Customer’s rights for any failure to comply with a guarantee under the Australian Consumer Law.

15.3  Subject to this clause 15, returns will only be accepted provided that:
15.3.1  the Customer has complied with the provisions of clause 15.1; and
15.3.2  the Company has agreed that the Goods are defective; and
15.3.3  the Goods are returned within a reasonable time at the Customer’s cost (if that cost is not significant); and
15.3.4  the Goods are returned in as close a condition to that in which they were delivered as is possible.

15.4  Notwithstanding clauses 15.1 to 15.7 but subject to the Australian Consumer Law, the Company shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:
15.4.1  the Customer failing to properly maintain or store any Goods (including, in the case of furniture Goods, failing to maintain the Goods in accordance with instructions provided).
15.4.2  the Customer using the Goods for any purpose other than that for which they were designed;
15.4.3  the Customer continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user;
15.4.4  the Customer failing to follow any instructions or guidelines provided by the Company
15.4.5  fair wear and tear, any accident, or act of God.

15.5  The Company may in its absolute discretion accept non-defective Goods for return in which case the Company may require the Customer to pay handling fees of up to thirty percent (30%) of the value of the returned Goods, with a minimum charge of one hundred ($100.00) dollars whichever is the greater plus any freight costs.

15.6  The Customer acknowledges that the Company will not accept Goods (including open crates, concrete pavers, dirty or damaged stock or customised stock) for return and/or credit unless the Goods are deemed to be defective in accordance with clause 15.3.2 or as required by law.

15.7  Notwithstanding anything contained in this clause, if the Company is required by a law to accept a return then the Company will only accept a return on the conditions imposed by that law..

16. Intellectual Property


16.1  In this clause, “Intellectual Property Rights” means intellectual property rights at any time protected by statute or common law, including copyright, trade marks, patents and registered designs.

16.2  Where the Company has designed, drawn or developed Goods for the Customer, then any Intellectual Property Rights in any designs and drawings and documents shall remain the property of the Company.

16.3  The Customer warrants that all designs, specifications or instructions given to the Company will not cause the Company to infringe any patent, registered design or trademark in the execution of the Customer’s order and the Customer agrees to indemnify the Company against any action taken by a third party against the Company in respect of any such infringement.

16.4  The Customer agrees that the Company may (at no cost) use for the purposes of marketing or entry into any competition, any documents, designs, drawings or Goods which the Company has created for the Customer.

17. Default and Consquences of Default


17.1  Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at the Company’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.

17.2  If the Customer owes the Company any money the Customer shall indemnify the Company from and against all costs and disbursements incurred by the Company in recovering the debt (including internal administration fees, legal costs on a solicitor and own client basis, the Company’s collection agency costs, and bank dishonour fees).

17.3  Without prejudice to any other remedies the Company may have, if at any time the Customer is in breach of any obligation (including those relating to payment) under these terms and conditions the Company may suspend or terminate the supply of Goods to the Customer or terminate these terms and conditions. The Company will not be liable to the Customer for any loss or damage the Customer suffers because the Company has exercised its rights under this clause.

17.4  Without prejudice to the Company’s other remedies at law the Company shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to the Company shall, whether or not due for payment, become immediately payable if:
17.4.1  any money payable to the Company becomes overdue, or in the Company’s opinion the Customer will be unable to make a payment when it falls due;
17.4.2  the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
17.4.3  a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer

18. Cancellation


18.1  The Company may cancel any contract to which these terms and conditions apply or cancel Delivery of Goods at any time before the Goods are delivered by giving written notice to the Customer. On giving such notice the Company shall repay to the Customer any money paid by the Customer for the Goods. The Company shall not be liable for any loss or damage whatsoever arising from such cancellation.

18.2  In the event that the Customer cancels Delivery of Goods the Customer shall be liable for any and all loss incurred (whether direct or indirect) by the Company as a direct result of the cancellation (including any loss of profits).

18.3  Cancellation of orders for Goods made to the Customer’s specifications, or for non-stocklist items, will not be accepted once production has commenced, or an order has been placed.

19. Privacy Act


19.1  The Customer consents to the Company obtaining a credit report from a credit reporting agency containing personal credit information about the Customer to assist the Company to assess the Customer’s application for commercial credit and the Customer’s creditworthiness.

19.2  The Customer consents to the Company collecting and/or disclosing credit information about the Customer with those credit providers either named as trade referees by the Customer or named in a consumer credit report issued by a credit reporting agency for the following purposes:
19.2.1  to assess an application by the Customer; and/or
19.2.2  to notify other credit providers of a default by the Customer; and/or
19.2.3  where the customer has consented or as otherwise permitted by law – to exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers and notice in writing of the intention to disclose the credit information has been provided to the Customer; and/or
19.2.4  for the Company to assess the creditworthiness of the Customer. The Customer understands that the credit information collected and/or disclosed can include anything about the Customer’s creditworthiness, credit standing, credit history or credit capacity that credit providers are allowed to exchange under the Privacy Act. This may be in addition to any personal information that the Company collects and/or discloses about the Customer, including (but not limited to) the Customer’s name, address, phone numbers and email.

19.3  The Customer consents to the Company being given a consumer credit report to collect overdue payment on commercial credit.

19.4  The Customer agrees that personal and credit information collected by the Company may be used, retained and disclosed by the Company for the following purposes (and for other purposes as shall be agreed between the Customer and Company or required by law from time to time):
19.4.1  the provision of Goods; and/or
19.4.2  the marketing of Goods by the Company, its agents or distributors; and/or
19.4.3  analysing, verifying and/or checking the Customer’s credit, payment and/or status in relation to the provision of Goods; and/or
19.4.4  processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Customer; and/or
19.4.5  enabling the daily operation of Customer’s account and/or the collection of amounts outstanding in the Customer’s account in relation to the Goods; and/or
19.4.6  contacting the Customer in order to respond to requests or queries.

19.5  The Company may disclose information about the Customer to a credit reporting agency for the following purposes:
19.5.1  to obtain a consumer credit report about the Customer;
19.5.2  allow the credit reporting agency to create or maintain a credit information file containing information about the Customer.

19.6  The credit information given to the credit reporting agency may include:
19.6.1  personal information (the Customer’s name, sex, address, previous addresses, date of birth, name of employer and driver’s licence number);
19.6.2  details concerning the Customer’s application for commercial credit and the amount requested;
19.6.3  advice that the Company is a current credit provider to the Customer;
19.6.4  advice of any overdue accounts, loan repayments, and/or any outstanding monies owing which are overdue by more than sixty (60) days, and for which debt collection action has been started;
19.6.5  that the Customer’s overdue accounts, loan repayments and/or any outstanding monies are no longer overdue in respect of any default that has been listed;
19.6.6  information that, in the opinion of the Company, the Customer has committed a serious credit infringement (that is, fraudulently or shown an intention not to comply with the Customer’s credit obligations);
19.6.7  that credit provided to the Customer by the Company has been paid or otherwise discharged.

19.7  In addition to the above, the Company may collect, use and/or disclose the Customer’s non-credit related personal information to third parties who assist the Company in the conduct of its business, such as payment processors, delivery companies, mailing houses, our professional advisors including lawyers, accountants and auditors and any law enforcement, regulatory or government as required or authorised by law.

19.8  The Customer’s personal information may be collected, used and/or disclosed for any of the purposes listed above or otherwise to enable the Company in the management and conduct of its business or to comply with its legal and regulatory obligations.

19.9  For further information about the Company’s management of a Customer’s personal information, including how the Customer may request access to, or the correction of, his or her personal information, please contact accounts@yarrabee.com.au.  

20. Unpaid Company’s Rights


20.1  Where the Customer has left any item with the Company for repair, modification, exchange or for the Company to perform any other Service in relation to the item and the Company has not received or been tendered the whole of the Price, or the payment has been dishonoured, the Company shall have (subject to the Australian Consumer Law and other applicable law):
20.1.1  a lien on the item;
20.1.2  the right to retain the item for the Price while the Company is in possession of the item; and

20.2  The lien of the Company shall continue despite the commencement of proceedings, or judgment for the Price having been obtained

21. General


21.1  The failure by the Company to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect the Company’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

21.2  These terms and conditions and any contract to which they apply shall be governed by the laws of the state in which the Company has its principal place of business, and are subject to the jurisdiction of the courts in that state.

21.3  The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by the Company nor to withhold payment of any invoice because part of that invoice is in dispute.

21.4  The Customer agrees that the Company may amend these terms and conditions at any time. If the Company makes a change to these terms and conditions, then that change will take effect from the date on which the Company notifies the Customer of such change. The Customer will be taken to have accepted such changes if the Customer makes a further request for the Company to provide Goods to the Customer.

21.5  Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party (Force Majeure Event). If a Force Majeure event prevents or hinders the Company’s provision of the Goods, the Company is free from any obligation to provide the Goods while those circumstances continue. The Company may elect to terminate these terms and conditions or keep them on foot until such circumstances have ceased. A Force Majeure Event does not terminate or suspend the Customer’s obligation to pay for Goods in accordance with these terms and conditions.

21.6  The Customer warrants that it has the power to enter into this agreement, has obtained all necessary authorisations to allow it to do so, is not insolvent and that this agreement creates binding and valid legal obligations on it.

22. Assignment


22.1 The Customer agrees that the Company may at any time appoint or engage an agent or subcontractor to perform an obligation of the Company arising out of or pursuant to these terms and conditions.

22.2  The Company has the right to assign and transfer to any person all or any of its title, estate, interest, benefit, rights, duties and obligations arising in, under or from these terms and conditions.

22.3  The Customer is not to assign, or purport to assign, any of its obligations or rights under these terms and conditions without the prior written consent of the Company.


23. Exclusions and limitation of liability


23.1  Under applicable State, Territory and Commonwealth law (including the CCA), certain guarantees and warranties (including the statutory guarantees under the Australian Consumer Law) may be implied into these terms and conditions which cannot be excluded, limited or modified (Non-Excluded Guarantees).

23.2  The Company acknowledges that nothing in these terms and conditions purports to limit, modify or exclude the Non- Excluded Guarantees.

23.3  Except for the Non-Excluded Guarantees and as expressly set out in these terms and conditions, all terms, conditions, warranties and representations that might otherwise be granted or implied by law are expressly excluded.

23.4  The Company does not exclude, restrict or modify any liability that cannot be excluded, restricted or modified by law, including liability under the Australian Consumer Law. However, where such statutory provisions apply, to the extent to which the Company is entitled to do so, the Company’s liability will be limited at its option to:
23.4.1  in the case of a supply of goods:  the replacement of the goods or supply of equivalent goods;  the payment of the cost of replacing the goods or acquiring equivalent goods;  the payment of the cost of having the goods repaired; or  the repair of the goods; and
23.4.2  in the case of services:  the supply of the services again; or  the payment of the cost of having the services supplied again.

23.5  If the Customer is not a consumer within the meaning of the Australian Consumer Law, the Company’s liability for any defect in or damage to the Goods is:
23.5.1  limited to any express warranty or warranty card provided to the Customer by the Company in the Company’s sole discretion;
23.5.2  limited to any warranty to which the Company is entitled, if the Company did not manufacture the Goods; and Yarrabee Slate Pty Ltd trading as Yarrabee and Castlemaine Stone Solutions – Terms & Conditions of Trade
23.5.3  otherwise negated absolutely.

23.6  To the fullest extent permitted by law and subject to the Australian Consumer Law and any express exceptions contained in these terms and conditions, the Company will under no circumstances be liable in any way whatsoever to the Customer for any form of loss, damage or expense sustained or incurred by the Customer or any other party (including indirect or consequential losses, loss of goodwill, loss of business or anticipated savings, loss of profits or use, any rectification, demolition, removal or reinstallation costs or any third party claims) in consequence of or resulting directly or indirectly out of the supply of the Goods by the Company, the use or performance thereof, any breach by the Company of this agreement, or the negligence of the Company.

23.7  Notwithstanding anything else in these terms and conditions, to the extent permitted by law (including the Australian Consumer Law), the Company’s total liability in connection with the supply of the Goods shall be limited to the Price of the Goods the subject of the claim



24.1  The Customer hereby indemnifies the Company for any loss or damage suffered by the Company arising from or in connection with:
24.1.1  any breach of these terms and conditions by, or negligence of, the Customer.
24.1.2  any breach of law by the Customer;
24.1.3  the Customer’s installation of the goods or their use or storage after delivery to the Customer; or
24.1.4  the death or injury to any person or damage to or loss of any property arising from the performance by the Customer of its obligations under these terms and conditionss.

25. Interpretation


25.1  In these terms and conditions, unless expressly stated otherwise
25.1.1  the singular includes the plural and vice versa;
25.1.2  a reference to a party to these terms and conditions or any other document or arrangement includes that party’s executors, administrators, successors and permitted assigns and any person acting both on behalf of and with the authority of that party;
25.1.3  if the date on which any act, matter or thing is to be done falls on a day which is not a business day in the place where the Services are principally being carried out or the Goods provided, that act, matter or thing:
25.1.4  if it involves a payment other than a payment which is due on demand must be done on the preceding business day; and
25.1.5  in all other cases, must be done on the next business day;
25.1.6  money amounts are stated in Australian currency; and
25.1.7  the words “including”, “includes”, “for example” and similar expressions are not words of limitation